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Items where Author is "Ruiz Mejía, Maria José "

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Thesis

Vargas Durán, Nora Emilia and Ruiz Mejía, Maria José (2015) Diagnóstico y mejoras al Proceso Administrativo de reclamaciones y quejas en la Gerencia de Servicio al Cliente de Banco Personal, S.A. Masters thesis, Universidad Nacional de Ingeniería.

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